Jeffrey Gitomer's 21.5 Unbreakable Laws of Selling: Proven Actions You Must Take to Make Easier, Faster, Bigger Sales...Now and Forever by Jeffrey Gitomer

Author:Jeffrey Gitomer [Gitomer, Jeffrey]
Language: eng
Format: mobi, epub
Publisher: Bard Press
Published: 2013-09-02T14:00:00+00:00

Service Leads to Sales, If You Know How to Act and How to Ask.

Every time a customer calls it’s an opportunity. The only question is: how are you taking advantage of it?

Don’t answer with a “thank you for the call,” telling me how important my call is while you put me on hold for the next available agent. Or to “serve me better,” ask me to select from among the following eight options.

Selecting from among the following eight options is not one of MY options – and I have the money – and you want the money – and you need the money – so wise up.

The last things employers should cut are sales, service, and training. The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. OR MAKE THEM SALESPEOPLE, and have them contribute to the effort.

Meanwhile, customers need help, service, and answers. Your ability to help them in a timely manner, and serve them memorably, determines your reputation and your fate.

Here’s how to serve:

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